Vizrt PTUTC2E3RU - ProTek Ultra for TriCaster 2 Elite

Specifications

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• Warranty: initial Product Warranty / Remote setup assistance / Limited software fixes and updates 
  
• Software Maintenance: Access to the Newtek Knowledge Base 
  
• Support: Entitlement to contact Protek Global Support via email and chat access
  
• Support: Remote hardware diagnosis as required 
  
• Support: Entitlement to purchase upgraded Protek High and Ultra Programs 
  
• Extended Services: Discounts on NewTek University Classes 
  
• Support: Prioritized response within published SLAs
  
• Support: Parts and Spares availability - Standard Shipping 
  
• Software Maintenance: Product enhancement input
  
• Support: Defined escalation process with continuous monitoring of SLAs, Satisfaction Surveys and NPS
  
• Support: 24x7 Emergency technical call-in support in English language (where available) 
  
• Support: 24x7 1 hour target response time for critical issues
  
• Extended Services: Dedicated technical issue assistance 
  
• Support: Parts and Spares guaranteed availability - Advance shipping + trade in program available
  
• Support: Ultra Level Prioritized Support Case Handing
  
• Extended Services: Personalized status reports / root cause analysis