For professionals and enthusiasts alike.
Vizrt PTUTCM4KUHD - ProTek Ultra for TriCaster Mini 4K
Dettagli
Add protection for your equipment and peace of mind with 24/7 elite access to support with the Protek Ultra Coverage Plan from NewTek. The ProTek Ultra coverage plan includes one year of premium coverage to your NewTek TC Mini 4K with Spark IOs, providing you with 24/7 priority access to expert global support via phone, chat, or email.
The coverage plan extends the standard one-year product hardware warranty, and its enhanced coverage provides advanced hardware replacement, guaranteed availability of replacement parts, dedicated technical support and remote diagnosis, access to the NewTek knowledgebase, software updates, maintenance, and bug fixes, a 75% discount on NewTek online classes, priority and emergency response times, product enhancement input, ultra-level priority case handling, and written issue status reports and detailed analysis of the root cause of your issues.
ProTek Ultra Coverage
Extends standard one-year hardware warranty
Remote setup assistance
Access to NewTek knowledgebase
Dedicated 24/7 ProTek phone, email, and chat support assistance
Remote hardware diagnosis
75% discount on NewTek University online classes
Priority response with published SLAs
Guaranteed priority access and availability to advanced hardware replacements and parts
Trade-in program
Product enhancement input
Defined escalation process with continuous monitoring of SLAs, satisfaction surveys, and NPS
24/7 emergency phone technical support in English language
Ultra-level prioritized support case handling
Written status report with root-cause analysis
The coverage plan extends the standard one-year product hardware warranty, and its enhanced coverage provides advanced hardware replacement, guaranteed availability of replacement parts, dedicated technical support and remote diagnosis, access to the NewTek knowledgebase, software updates, maintenance, and bug fixes, a 75% discount on NewTek online classes, priority and emergency response times, product enhancement input, ultra-level priority case handling, and written issue status reports and detailed analysis of the root cause of your issues.
ProTek Ultra Coverage
Extends standard one-year hardware warranty
Remote setup assistance
Access to NewTek knowledgebase
Dedicated 24/7 ProTek phone, email, and chat support assistance
Remote hardware diagnosis
75% discount on NewTek University online classes
Priority response with published SLAs
Guaranteed priority access and availability to advanced hardware replacements and parts
Trade-in program
Product enhancement input
Defined escalation process with continuous monitoring of SLAs, satisfaction surveys, and NPS
24/7 emergency phone technical support in English language
Ultra-level prioritized support case handling
Written status report with root-cause analysis
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